师生联络委员会 (SSLC) 是搭建学生、授课教师、其他教职工之间有效沟通平台的官方组织，让学生有机会和渠道反馈他们在学习生活中的思考和体验。 定期召开 SSLC会议是增强学生学习主体价值、保证教育教学质量、增进学生和学院沟通交流的重要方式。

运作机制与会议流程

召开时间

SSLC会议每学期召开两次，分别在学期中和学期末。会议召开时间由负责人提前10-15个工作日与参会学生代表和教职工共同商议决定。

参会人员

固定出席SSLC会议的教职工委员包括但不限于中英双方负责教学与学生事务的学院领导、学院教学办公室、学生办公室、综合事务办公室、英方行政办公室等主要负责人。授课教师、专业服务人员，如图书馆或 IT 人员，在必要时也可以应邀请列席会议。

固定出席SSLC会议的学生委员包括学生代表以及其他受邀出席人员。

教职工委员指派一人作为会议秘书，负责记录会议纪要，会议秘书同样具有投票权。

会议决议需超过半数以上委员同意方可生效。

注意：教职工委员和学生委员在不能出席会议时，需至少提前一天向SSLC组织者发邮件致歉，并指派一名代理人。

信息与收集

会议日期确定后，负责人以邮件形式通知和邀请各参会人员。 学生代表需要按照各自职责范围，积极展开调查并收集学生反馈意见和建议。 调查与收集的过程需公开、透明并且保留证据，以确保反馈信息的有效性、追溯力、公平公正，且能够代表广大学生利益。

会议纪要

会议结束后，会议秘书将会议纪要提交至所有教职工委员审阅。

在确定会议纪要内容准确无误、相关问题的跟进单位与负责人确认后，会议纪要在QMplus学生事务-SSLC问题反馈板块发布向学生公开， 学生委员应提醒并及时向学生反馈问题的处理进度。

学生代表的推选制度与实施流程

1.学生代表的推选制度和实施流程

1.1学生代表的定义

学生代表是由学生自愿报名经过SSLC教工委员面试以及学生投票推选出的、可代表广大学生发声的“发言人”，在适当的情况下，与其他具有相同或类似职权的学生合作并协调工作。学生代表作为学生中的带领者和服务者，需具备良好的组织协调能力，真实反馈广大学生意愿，积极帮助教职工搭建学生沟通桥梁。学生代表关注的问题应侧重于学生在校内学习生活遇到的困难或问题。

某个问题是否会影响学生的学习与生活并不总是很明显，因此需要学生代表从学生的角度及时发现并总结归纳。作为老师与学生之间的第一沟通纽带，学生代表应该是问题和信息的中转处理枢纽站。作为一个需要统筹综合能力的职位，学生代表需要具备良好的沟通能力、时间管理能力、组织协调能力以及相当程度的共情能力，优秀的批判性思维与较为出色的口头表达能力是确保学生代表能够胜任的关键。

1.2 学生代表的推选细节

人数： 每个年级每个专业各1人

推选机制及时间： 每学期的第1、2周向学生传达推选学生代表的消息，并鼓励学生自愿报名或由同学、教师提名； 如候选人数较多，第3周安排候选人面试； 第4周进行投票并确定人选。

1.3 学生代表的工作内容与标准

1.3.1 每学期应参加两次SSLC会议，平均每周需要工作0.5-1个小时，包括但不限于以下内容：

· 参加学期初的学生领导力培训

· 从学生、小班长群组中收集反馈，召开并记录小组会议 （附件2. 小组会议与内容收集记录表）

· 支持配合信息收集问卷填写工作，带领并提醒学生积极参与在QMPlus上开放的学期中和学期末的课程评估问卷

· 准备SSLC会议，提交SSLC会议报告并在会议后跟进相关反馈

· 向学生更新相关提案进程和会议新闻

· 可以提供一般性建议和帮助，为提出单一或个性化问题的学生提供解决问题的参考意见，推荐给合适的部门或者负责人员

1.3.2 学生代表的工作内容采用 “5R” 的标准流程。即：

· Receive 获得学生/老师的反馈

· Research采用合理的方式调查信息的准确性与广泛收集集体的意见

· Raise your voice 在适当的时候提出问题/建立沟通的渠道

· Record详细记录被讨论事件的目标、过程以及结果

· Report 反馈、跟进与落实

奖励与认可

学院为积极开展工作的学生委员颁发 “Contribution Award” 证书，并按照工作时长为其认定相应的志愿服务分数 ，以此肯定与嘉奖学生委员的能力、为集体付出的努力和优秀的领导能力。

基本原则和指标：

· 参加每学期两次SSLC会议

· 参加学生领导能力培训

· 能够积极收集和代表大多数学生的意见

· 能够有效使用沟通方式、探究问题的实质、寻找解决途径

· 能够及时向委员会提供有效反馈

· 能够与其他学生代表、教职工与其他相关工作人员合作

Introduction of Student-Staff Liaison Committee (SSLC)

The Student-Staff Liaison Committee (SSLC) is the official organisation for effective communication between students, lecturers, and other staff, giving students the opportunity and channel to give feedback on their thinking and experiences in their study and life. Regularly holding SSLC meetings is an important way to enhance the value of students' subject learning, ensure the quality of education and teaching, and enhance communication between students and the school.

How does it Work?

When is the meeting?

SSLC meetings are held twice per semester, at the mid-term and at the end of the term. The time for the meeting shall be discussed by the person in charge with the participating course representatives, student representatives and faculty members about 10-15 working days in advance.

Who can participate?

Staff members who regularly attend SSLC meetings include but are not limited to the leaders of the QM and NPU sides responsible for teaching and student affairs, the teaching affairs office, the student affairs office, the general affairs office, and the administrative office. Other teaching staff, professional service personnel, such as library or IT staff, should also be invited to attend meetings when necessary, but do not have the right to vote.

Student members who regularly attend SSLC meetings include student representatives, and other invited attendees.

Staff members designate one person as the meeting secretary, who is responsible for writing the minutes of the meeting. The meeting secretary also has the right to vote.

Resolutions of the meeting only may take effect/ implement with the consent of more than half of the members.

Note for Absence: When staff members or student members are unable to attend the meeting, they should send an apology email to the SSLC coordinator at least one day in advance and designate a representative.

Information and Data Collection

Once the meeting date is confirmed, the SSLC coordinator would notify and invite all participants by email. Student representatives need to conduct investigations and collect students’ feedback and suggestions according to their respective responsibilities then actively. The process of investigation and collection needs to be open, transparent and evidence-retained to ensure that the feedback information is valid, retroactive, fair and just, and can represent the interests of the majority of students.

Meeting Minutes

After the meeting, meeting secretaries will need submit the meeting minutes to all staff members for review.

After confirming that the content of the meeting minutes, the action-log and the person responsible of the relevant issues is accurate and allocated, meeting minutes will be released to the students on the SSLC section on QMPlus landing page.

Student representatives should remind and promptly notify the students regarding the release as a means of feedback and follow-up the progress of the any further actions.

1. Who can become a Student Representative and How?

1.1 Definition of Student Representative

Student Representative A student-voted "speaker" who speaks on behalf of the wider student body, and where appropriate, collaborates and coordinates work with other students with the same or similar authority. As the leader and service provider among students, student representatives need to have good organizational and coordination skills, truly represent the wishes of the majority of students, and actively help the school and staff build a bridge of communication. Student representatives' concerns should focus on the difficulties or problems that students encounter in their school life.

It is not always obvious whether a certain problem will affect students' study and life, so it is necessary for student representatives to discover and summarize in a timely manner from the perspective of students. As the primary communication link between staff and student, student representatives should be the transfer and processing hub for issues and information. As a position that requires comprehensive ability, student representatives need to have good communication skills, time management skills, organization and coordination skills, and a considerable degree of empathy. Excellent critical thinking and relatively good oral expression skills are the key to success.

1.2 Becoming a Student Representative

One student representative for each major.

Selection mechanism and time: In the first and second week of each semester, students will be notified of the selection of student representatives, and students are encouraged to sign up voluntarily or nominated by classmates and staffs.

If there are many candidates, candidates will be invited to attend an official interview in week 3. Vote and final selection of candidates will happen in weeks 4.

1.3 Work Content and Standards of Student Representative

1.3.1 Student Representatives should attend two SSLC meetings per semester, with an average of 0.5-1 hours of work per week, including but not limited to the following:

• Participate in student leadership training.

• Collect feedback from groups of students, hold and record group meetings (Attachment 2. Group Meeting and Content Collection Record Sheet).

• Support and cooperate with staff member, lead and encourage students to participate the mid-term and end-semester survey on QMPlus module pages.

• Prepare for SSLC meetings, submit SSLC meeting report and follow up relevant feedback after the meeting.

• Update students with relevant news.

• Provide general advice, reference and assistance for students with individual issues, and refer them to appropriate departments or responsible persons.

1.3.2 Student representative adopts the "5R" standard process. which is:

• Receive feedback from students/teacher.

• Research the accuracy of information and to collect broad collective opinions.

• Raise your voice to ask questions/establish communication channels when appropriate.

• Record details the objectives, process and results of the event.

• Report feedback and follow-up implementations.

Rewards and Recognition

The school issues "Contribution Award" certificates and add marks to their volunteering service working hour to the student members who actively contributed and participated in various occasions, in order to affirm and reward the ability of the student members for their excellence in leadership and efforts. Basic principles and indicators are:

• Attend two SSLC meetings per semester

• Participate in student leadership training

• Ability to actively collect and represent the opinions of the majority of students

• Ability to effectively use communication methods, explore the essence of issues, and find solutions

• Ability to provide timely and effective feedback to committees

• Ability to collaborate with others (student representatives, staff and other relevant staff)